At Pharmica we are committed to safeguarding and preserving the privacy
of our visitors. These ‘key points’ summarise some of the more important
Information we collect
When you visit our website, we automatically collect and save your IP
Where you volunteer this information (i.e. by filling in an online form
to use our services), we will also save your name, delivery address, email
address, date of birth, telephone number, GP address, patient notes,
consultation notes, payment records and details of the medicines you have
Use of your information
We use your personal information:
To provide our services to you (namely, medical consultations for
prescription medications) and to comply with regulatory requirements.
To send you details of our goods and services, or those of other
companies within our group, but only if you give us permission to do so.
We share your personal information:
With other third parties where this is necessary to deliver the
With other business entities within the Pharmica group.
Some of the information we collect is medical data. This information is
always treated confidentially. We will never disclose medical data unless
legally required or permitted to do so. It will not be used by us for
marketing purposes unless you give us your express permission.
Pharmica, knows that you care how
information about you is used and shared and we appreciate your trust in us
and forms part of our website terms and conditions ('Website Terms'), as
set out here.
At Pharmica we are committed to safeguarding and preserving the privacy
of our customers and website visitors.
you provide to us, or that we collect from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy
Data Controller and Data Protection Officer
Pharmica Ltd (registered number 9668055), whose registered
Medical data (including your patient records, consultation notes and order
history) may be collected via any online forms and medical questionnaires
you complete, telephone conversations and secure messaging with us, as well
as through photo assessments.
Your medical data and order history is treated confidentiality, which means
that none of our staff can access it unless they are a health professional
(or owe a similar duty of confidentiality). We will never disclose medical
data without your consent unless legally required or permitted to do so.
Your medical data will not be used by us to send you information about our
products and services (i.e. for marketing purposes) unless you give us your
express permission to use your medical data this way.
Information We Collect
In providing our services to you and running and maintaining our website,
we collect and process the following data about you:
Volunteered by you
Information provided voluntarily by you. For example, when you register
for information or make a purchase.
Information that you provide when you communicate with us by any means
(including by telephone, post, email and submission of information via our
Information that you provide by filling in forms and medical
questionnaires on our site www.pharmica.co.uk. This
includes information provided at the time of registering to use our site,
subscribing to our service, consultations for treatments, posting material
or requesting further services.
This personal information may comprise your name, delivery address, email
address, date of birth, gender, telephone number, GP's name and address, medical history, medical information,
consultation notes, payment records and details of the medicines you’ve
Use of Your Information
As part of the provision of our services, we use the information that we
collect from you:
To enable us to provide our health services to you.
To enable us to comply with regulatory requirements.
To communicate with you in the event that there is a query or problem
with your order.
To inform you of any changes to our website, services or goods and
For record keeping purposes.
To track and analyse activity on our website.
- To handle payments.
Where you have given us permission in advance, we may also use the
information for one or more of the following purposes:
To provide information to you that you request from us relating to our
products or services.
To provide information to you relating to other products that may be of
interest to you.
To allow members of the Pharmica Group to use your personal information to
enable them to provide you with information regarding unrelated goods and
services, which we believe may interest you.
You can change your mind and withdraw your permission for us to contact you
for marketing purposes at any time by emailing us at email@example.com. This will
not affect your use of our services.
Use of your medical data for marketing purposes
Where you have given us your express permission in advance (separately to
permitting us to send you more general marketing materials), we may also
use your medical data to send you specialist information about our products
and services. For example, if a customer told us that they suffer from
asthma and asked us to send them marketing materials about asthma related
goods and services, we may do so. This information would never be shared
with third parties to enable them to send you information regarding their
goods and services. You can change your mind and withdraw your permission
for us to use your medical data for marketing purposes at any time by
emailing us at firstname.lastname@example.org. This will not affect your use of our
Storing Your Personal Data
In operating our website it may become necessary to transfer personal data
that we collect from you to locations outside of the European Union for
processing and storing. By providing your personal information to us, you
agree to this transfer, storing or processing. We do our upmost to ensure
that all reasonable steps are taken to make sure that your personal
information is treated and stored securely and in accordance with this
We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a
customer or as required to meet our legal obligations, resolve disputes or enforce our agreements.
To fulfil our obligations to the General Pharmaceutical Council, the Department of Health and Social Care, and other regulatory or similar bodies, health-related personal information may need to be retained for a period of time after you cease to be a customer. We’ll always store your data securely and won’t use it for any other purpose.
Disclosing Your Information
As set out above, we may disclose your personal information to third
To enable us to provide our core services, we may share your parts of your personal
information with our suppliers and other third parties who we rely on to
deliver the services.
A list of third-party services we may use to process your order include:
Age Check Ltd of 161-165 Farringdon Road, London, EC1R 3AL (Identity Verification), Gophr Ltd of 1-4 Pope St, London, SE1 3PR (Delivery Service), MedExpress Enterprises Ltd of Unit 7, Datapoint, 6 South Crescent, Cody Road, London, E16 4TL (Prescribing Service), PayPal Ltd of Whittaker House, 2 Whittaker Avenue, Richmond, TW9 1EH (Payment Provider), Stripe Ltd of 107 Cheapside, London, EC2V 6DN (Payment Provider), Royal Mail Ltd of 185 Farringdon Road, London, EC1A 1AA (Delivery Service).
Where you have agreed for us to keep your GP informed.
To other business entities within the Pharmica group.
Where you have provided your permission for us to share your personal
information with third parties for marketing purposes.
Where we are legally required or permitted by law to disclose your
personal information, for example with National Health Service Providers or
In addition, we may disclose your personal information to third parties, in
In the event of a joint venture, collaboration, financing, sale, merger
or reorganisation of the company.
To further fraud protection and reduce the risk of fraud.
Under the General Data Protection Regulation (GDPR), you, as a data subject have a number of rights which are detailed below:
Request access to your personal data that we hold about you (commonly known as a "data subject access request" or DSAR). This enables you to receive a copy of the personal data we hold about you or are otherwise processing.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. We will need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data that we hold about you. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third-party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third-party. We will provide to you, or a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Third Party Links
On occasion we include links to third parties on this website. Where we
provide a link it does not mean that we endorse or approve that site's
before sending them any personal information.
Cookies provide information regarding the computer used by a visitor. We
in order to assist us in improving our website.
We may gather information about your general internet use by using the
cookie. Where used, these cookies are downloaded to your computer and
stored on the computer's hard drive. Such information will not identify you
personally. It is statistical data. This statistical data does not identify
any personal details whatsoever.
We use these cookies to help make your experience better by improving the relevancy of the content you see on our website and across the web.
You can adjust the settings on your computer to decline any cookies if you
wish. This can easily be done by activating the reject cookies setting on
your computer or browser.
Your right to complain
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. The ICO can be reached
here. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Please do not hesitate to contact us regarding any matter relating to this